R.Scott Waddell the Commissioner Indiana Bureau of Motor Vehicles was theguest speaker at the Kiwanis meeting Oct 9th. Waddell spoke about the continued drive to improve operational efficiencies and customer services thru more responsive center for phone inquires. He has also implemented branch visit monitoring technology and touch screen computers for knowledge testing. He has overseen the upgrade of the myBMV.com website and increased customer communication about the customer choice program. As a result the BMV is seeing over 50% of all transactions are completed online.
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